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This course is designed for the continuing education of funeral directors and of funeral home owners and managers. However, information in this course pertains as well to every member of a funeral home's staff who is also required to be in compliance with the FTC Funeral Rule in the performance of his or her duties and responsibilities.

When you have completed this online course, you should be able to:

• describe the purpose and intent as well as the application of the FTC Funeral Rule in your day-to-day business practices.
• identify the various components and applications of the three types of price lists and the Statement of Funeral Goods and Services Selected, among other requirements of the Rule. In addition, you should be able to apply the recommended guidelines for handling third party merchandise in the operation of your business.

The content of this National Funeral Directors Association (NFDA) course, and the opinions and recommendations contained therein, in no way represent or reflect the views or policies of the National Funeral Directors Association. The offering of this course by the National Funeral Directors Association does not constitute approval or an endorsement of the content, opinions or recommendations contained in the course.

Continuing Education Information

This course is currently approved for 3 CE hours by APFSP and selected state licensing boards.

State Exceptions:

Check with your state board for approval status.

Authors

T. Scott Gilligan and
Colleen Murphy Klein
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T. Scott Gilligan is an attorney with Gilligan Law Offices in Cincinnati, Ohio. He serves as General Counsel to the National Funeral Directors Association (NFDA), the largest organization of funeral directors in the United States. Mr. Gilligan has worked on NFDA matters since 1982, and became General Counsel for the association in 1993. He graduated in 1976 from the Georgetown University School of Foreign Service in Washington , D.C., and obtained his law degree from Georgetown University Law School in 1979.

In addition to his representation of NFDA, Mr. Gilligan serves as General Counsel to the Ohio, the Montana, and the Wisconsin funeral director associations. He has also represented several other state funeral associations, including the Georgia, Kentucky, Missouri, Tennessee, Vermont, and Virginia associations.

Mr. Gilligan's family has been in funeral service for over 130 years in Cincinnati, Ohio. He is the author of the 2003 edition of Mortuary Law, a textbook used widely in mortuary colleges. He has also provided numerous seminars to funeral associations throughout the country on FTC Funeral Rule compliance, legal liabilities faced by funeral homes, and updates on regulatory and legislative issues impacting the funeral profession.

T. Scott Gilligan
Gilligan Law Offices
3734 Eastern Avenue
Cincinnati, OH 45226
Phone: 513-871-6332
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Colleen Murphy Klein, M.A., Qualified CPC
Education Manager,
National Funeral Directors Association,
Funeral Service Educational Foundation

As Education Manager for the National Funeral Directors Association and the Funeral Service Educational Foundation, Colleen Murphy Klein develops and manages continuing education programs for funeral service practitioners for both organizations.

She is editor of the Certified Preplanning Consultant (CPC) manual, contributor to a number of chapters, and developer of the current FASTRAC and correspondence certification programs. A Qualified CPC since May of 1997, Colleen has had the privilege of presenting the Certified Preplanning Consultant program to advance funeral planners across the country since that year.

A staff resource for the NFDA Education Committee and the FSEF Board of Trustees, Murphy Klein also represents the education department for NFDA's Special Interest Sections (SIS), and is the editor of the NFDA Online Learning Center, among other responsibilities related to continuing education and lifelong learning in funeral service. She is the staff contact for FSEF's Funeral Service Consumer Assistance Program (FSCAP) and has served on NFDA's Wirthlin Study task force as well.

Before arriving at NFDA, Colleen taught composition and rhetoric at Northern Illinois University and at Elgin Community College. Most recently, she administered federal workforce development programs in three Chicago counties, and presented continuous improvement training in a number of states as part of a national team organized by the U.S. Department of Labor.

Member: American Society for Training and Development (ASTD) and National Certification Commission (NCC). Certificates: Xavier Consulting Group, Xavier University, How Adults Learn and Planning, Designing, and Evaluating Training Seminars; USDOL Employment and Training Administration, Quality & Continuous Improvement Institute Trainer. Candidate: University of Wisconsin-Madison, Distance Education Certificate Program. B.A., magna cum laude: University of Wisconsin-Milwaukee; M.A.: Northern Illinois University, 1992.

Colleen Murphy Klein
National Funeral Directors Association
13625 Bishop's Drive
Brookfield, WI 53005-6607
Phone: 262-814-1534
Fax: 262-789-6977
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