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Understanding and Creating Exceptional Funeral Experiences

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Members: $ 55.00
Non-Members: $ 70.00

3 CE Hours

This online course helps funeral directors explore today's "service crisis challenge," with a special focus on Baby Boomers and their likes, dislikes, and their frequent questioning of traditional funerals. The author explains the how and why many funeral homes are not providing excellent customer service - and shows how funeral directors can learn to create dynamic customer service experiences that today's consumers want in this "experience economy."

Continuing Education Information

This course is currently approved for 3 CE hours by APFSP and most state licensing boards.

State Exceptions

Check with your state board for approval status.


wolfelt2016_200x300Alan D. Wolfelt, Ph.D.

Author, educator, and grief counselor Dr. Alan Wolfelt is known throughout North America for his inspirational teaching gifts. His compassionate messages about healing in grief-based on his own personal losses as well as his experience supporting children, teens, adults, and families, speak not only to the intellect but to the hearts of all who hear him. Dr. Wolfelt is committed to helping people mourn well so they can live well and love well.

Founder and Director of the Center for Loss and Life Transition in Fort Collins, Colorado, Dr. Wolfelt presents numerous educational workshops each year for hospices, hospitals, schools, universities, funeral homes, community groups, and a variety of other organizations. He also teaches trainings at the Center for Loss and Life Transition.

Dr. Wolfelt is a popular media resource who regularly provides his expertise to many top-tier television shows, newspapers, and magazines. Recipient of the Death Educator Award from the Association for Death Education and Counseling, Dr. Wolfelt is also a faculty member of the Department of Family Medicine at the University of Colorado Medical School.

A prolific author, Dr. Wolfelt is a regular contributor to several journals. He is the author of many helpful books, audiobooks, and DVDs, and the popular "Helping Series" brochures.

To learn more about Dr. Wolfelt and the resources available through the Center for Loss and Life Transition, visit the Center's Website.


*State CE approval varies. All NFDA online courses are approved for continuing education by the Academy of Professional Funeral Service Practice (APFSP) and most state licensing boards. Contact your state licensing board or NFDA for specific state CE information.

The fact that NFDA presents this educational material does not denote that NFDA endorses, recommends or supports the opinions expressed by the presenter or author. The content presented is informational only. For specific legal or compliance advice contact your firm's legal counsel. NFDA does not warrant the accuracy of any of the information presented, and NFDA shall not be liable for the actions or inactions of funeral establishment owners, managers or employees in respect to the information presented in this educational product.