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This NFDA continuing education course is designed to help funeral directors understand and serve Hispanic families and the Hispanic community.

The growing Hispanic population is now the nation's largest minority, and this online course will provide important facts about these increasingly influential consumers, as well as offer best practices recommended by experienced funeral directors. Upon completing the course, learners will be able to:

1. Describe the Hispanic population, including its diversity.
2. Discuss the growing importance of Hispanic consumers.
3. Identify customs, values, and traditions of the Hispanic population.
4. Describe ways to meet the funeral needs of Hispanic families.
5. List effective ways to reach and communicate with Hispanic consumers.

This course consists of four parts (Today's Hispanic Population; Understanding Hispanic Consumers; Meeting the Funeral Needs of Hispanic Families; Serving the Hispanic Community), an optional resource section, and a true/false course test for obtaining continuing education credit.

Continuing Education Information

This course is currently approved for 4 CE hours by APFSP and selected state licensing boards.

State Exceptions:

Check with your state board for approval status.

Author

National Funeral Directors Association
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This course has been developed by NFDA with assistance from funeral directors from across the country who serve Hispanic families.